Support Engineer - Leuven

Support Engineer - Leuven

For our Support team in Leuven, Belgium, we are looking for a highly analytical and articulate individual to work in a busy team providing high-quality technical support to our customers.

For our Support team in Leuven, Belgium, we are looking for a highly analytical and articulate individual to work in a busy team providing high-quality technical support to our customers.

The successful candidates will thrive in a challenging environment where they will be constantly gaining knowledge of SDL Tradoss desktop and server based applications.

Key responsibilities:

  • Provide real time responses to our customer support inquiries.
  • Interact with our customers via electronic channels and telephone.
  • Diagnose problem causes and provide solutions.
  • Ensure continuous monitoring of customer issues until they are resolved.
  • Contribute FAQs and articles to the knowledge base.
  • Work closely with development to diagnose bugs and provide patches to customers.
  • Occasional beta testing of new product releases.
  • Occasional delivery of training to our customers.

Skills & Experience:

  • Excellent verbal and written communication skills in English and French/Dutch. Good command of another language (Italian/Spanish) is an asset.

  • Excellent problem solving skills.

  • Self-motivated and resourceful.

  • Empathy and enthusiasm essential to dealing with difficult customer issues.

  • Ability to quickly adapt to new methodologies and technologies, and work in a high-pressure environment.

  • Preference for working in a cooperative team environment.

  • Demonstrated ability and willingness to learn new technology quickly.

  • Good knowledge of common applications and file formats (DOC, RTF, PPT, XLS, HTML, XML and other DTP formats such as FrameMaker and InDesign).

  • Experience in one or more of the following: MS SQL Database Server; Internet Information Services/Apache Tomcat; Windows operating systems (2000, XP, Vista and their respective server versions);.NET; Java.

  • Experience with computer-aided translation software, ideally with SDL Trados tools, would be a distinct advantage. Is your background in one of the following areas:

    • Experience working in technical support, customer service or call center

    • Degree in computational linguistics, computer science or translation/linguistics with a focus on computer-assisted/machine translation and/or terminology management

  • Experience in the localization industry

  • Initial experience with Windows networks and their administration

Are you interested in…

  • Working in an international environment?

  • Keeping abreast of new technologies?

  • A dynamic career path with exciting prospects?

  • A casual, yet focused work environment?

  • Excellent compensation?

  • New challenges and interesting projects?

Please submit your CV to recruitment@sdl.com