OneWeb: CNH and SDL: Optimizing the efficiency of global online support
In an increasingly competitive global marketplace, effective after-sales Support is an essential component to differentiate the customer experience. However, addressing the Support requirements of a global audience in multiple languages can become more of a challenge. This webinar will explore some of the techniques and technologies that can be used to deliver self-help support to your customers in their local language – quickly, efficiently and at low cost. Topics will include:
- How to cost-effectively deliver your product knowledgebase in multiple languages
- The intelligent use of machine translation for online support
- Global Manufacturing Support example: Case New Holland Global N.V.
Jean-Pierre Oorlynck – Strategic Solution Delivery Manager - Case New Holland Global N.V
Sophie Hurst – Senior Product Marketing Manager – SDL International
John Tridgell, Senior Marketing Manager – SDL International
